Questions? Below is a list of the most commonly asked questions and answers regarding your exhibit space. Can't find the answer you're looking for? Please call 310.533.2445 for more assistance.
I am interested in exhibiting at the event what do I need to do?
The most important thing is to RETURN YOUR SIGNED SPACE CONTRACT with payment. You may also review the exhibit floor plan. Once we receive your contract, we will call you to discuss your space selection. You may also call Leslie Maris at 480-367-1101 or email leslie.maris@policemag.com for more information.
What exactly is material handling?
Material handling, often referred to as drayage, is the movement of your freight from the carrier to your booth and then back to the carrier at the close of the show. Freight handling includes unloading your materials, storage at our warehouse for up to 30 days in advance of the show, delivery of the materials to your booth, the handling of empty containers to and from storage, and removal of your material from the booth for reloading onto your outbound carrier.
Is there a charge for material handling?
Yes. Material handling charges are computed based on the weight of your materials. The weight is rounded up to the closest hundred pounds (cwt.) and charged according to the rates published in your show service kit. Check your show schedule carefully to determine whether or not overtime charges may apply to your shipment.
What are my choices for freight carriers?
For your convenience, POLICE-TREXPO recommends ELITeXPO. Representatives from this freight company will be on-site to assist you.
Can I carry my own materials in without using the freight handling service?
In most cases, an exhibitor may bring in what can be hand-carried in one trip without the use of the loading dock or hand dolly. Refer to the Important Terms and Conditions in your service manual for specific information regarding your show.
I am an exhibitor do I need to register myself and my staff?
YES - Badges will be required for all personnel to enter the exhibit area during move-in, move-out and show hours. Badges must be worn at all times while in the exhibit hall. Exhibitor Badges will only be issued to those working in the booth. Those helping to set-up or to teardown the booth will be given temporary worker badges – which will not be valid during show hours.
How many passes do I get with my booth?
There is no limit to the number of exhibitor passes you can receive to work at your booth.
How do I register?
POLICE-TREXPO East has set-up on-line registration for your convenience!
With a log-in and password, which will be sent directly to your show manager in a separate email, you can simply register your staff, make any changes, and keep track of your staff badges. If you prefer you may fill out the manual form and fax to 817-277-7616.
Where do I get my badge?
You can pick up your badge at show site, at the exhibitor registration counter located at the lobby of the Dulles Expo & Conference Center. For conformation of your registration you may call 817-635-0302 or 800-576-8788.
I signed up for an exhibit booth space and need to cancel. Can I get a refund?
Payment is refundable if POLICE-TREXPO is notified in writing postmarked on or before the posted date, except for a $200 processing fee. Cancellation applies to all exhibiting firms. Failure to appear at the exposition does not release the exhibitor from the responsibility for payment of the full cost of space rented.
Can I transfer my badge to someone else?
Yes, this is no problem. Please notify show management prior to your arrival on show-site of any changes.
Will the exhibit hall be open during the seminars?
Yes. The exhibit hall will be open during the conference hours, however ample time will be given to conference attendees to walk the show floor. Registered exhibitors who have a badge are welcome to attend the seminars. Review the schedule for more information.
How do I get Electrical or Internet?
You can order electrical and internet through the various contractos on our service kit page.
Where do I stay during the duration of the conference?
Travel information can be found under the travel tab of our website. Book your hotel soon as it will fill up quickly!
How far is the hotel from the convention?
The POLICE-TREXPO East headquarter hotel Holiday Inn Select is just across the parking lot from the convention center.
Can I bring my children to the show?
Children under the age of 18 are not permitted to POLICE-TREXPO. There are no exceptions!